The Last 10%
Every time I go running, it's begins and ends in exactly the same way. I start out bright-eyed and bushy-tailed, confident that I'm stronger than...
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Reflections from a First-Time Manager
One of the big reasons I joined Etsy back in November was that the gig included my first chance at hiring and managing designers. Managing people was...
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Tie Your Ego to the Product, Not the Process
I was beginning to design my first big feature at Etsy a few months ago and had a kick-off meeting with Andrew, the engineer who would be building it...
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Designing the Whole
When you first launch a product, pretty much every feature you add is (or at least should be) key to achieving your larger vision. You add new...
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Be Kind
On Wednesday last week, I spoke to Gary Chou's IxD class about failures I've experienced during my career (specifically, Formspring). I got to the...
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Formspring - A Postmortem
This Sunday, after nearly three and a half years, Formspring is shutting down. While it’s a sad moment for me to see a startup I worked on and...